Our Technical Support Team is committed to providing our customers with a full range of value-added services and expert consultations such as:
- Operational and technical consultation on gaming equipment suitability, configuration, customization and go-live settings related to game software, platforms, slot machines, jackpot and casino management systems
- Product and Technical Support at trade shows, product and systems demonstrations and presentations, workshops and road shows
- 24/7 Technical support services
- Assistance with selection and order of correct spare parts and components
- Executing the preparation and shipment of spare parts kits
- On-site customer installation and operational testing of the gaming equipment and systems
- Service and repair of gaming equipment
- Technical training for slot managers, technicians, etc. on the premises or at our in-house training facilities
- Providing technical product documentation and information
- Besides giving our customers the high-level service and support we are constantly improving the quality of our products and services by means of conducting comprehensive market, system and product analysis and surveys
- Customers’ feedback and collaboration is essential for the excellence of our services and products
Please contact our team of professionals to discuss your needs, ideas, suggestions or any technical matter you might need assistance with:
Mohamed Abdullah
Technical & Customer Support Manager
Tel
+2711 847 9700
